How do you talk to customer service?

This allows each member to maintain their unique voice without sounding like they're talking from a script.

  1. Think of tone on a spectrum. ...
  2. Use positive language. ...
  3. Be brief but not brusque. ...
  4. Reply in a timely manner. ...
  5. Always use your customer's name. ...
  6. Talk their talk. ...
  7. Be careful with jokes. ...
  8. Create a support style guide.

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