How do you talk to customer service?
This allows each member to maintain their unique voice without sounding like they're talking from a script.
- Think of tone on a spectrum. ...
- Use positive language. ...
- Be brief but not brusque. ...
- Reply in a timely manner. ...
- Always use your customer's name. ...
- Talk their talk. ...
- Be careful with jokes. ...
- Create a support style guide.
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