What should you not say to a customer?

While it's not possible to keep everyone pleased, all the time, here are 12 things you should absolutely never say to your customers.

  • "That's against our policy." ...
  • "Let me try to do that..." ...
  • "I'll get back to you as soon as I can." ...
  • "What you should do is..." ...
  • "Are you sure?" ...
  • "I'm not sure, but I think..."

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